According to Gartner, “The multichannel marketing hub (MMH) [is] a technology that orchestrates a company’s communications with and offers to customer segments across multiple channels. These include websites, mobile, social, direct mail, call centers, paid media and email. MMH capabilities also may extend to integrating marketing offers/leads with sales for execution in both B2B and B2C environments.”
“Per market research company Insider Intelligence, the U.S. digital advertising market alone will exceed $300 billion by 2025,” said Jonathan Moran, Head of MarTech Solutions Marketing at SAS. “With this accelerating spend, and the rapid merging of marketing and advertising technologies, customer data platforms embedded directly into multichannel marketing hubs that can access a myriad of owned and partner data sources will be critical to marketers globally.”
Integrating Deep Customer Insights for Ultimate Campaign Foresight
In any modern marketing ecosystem, a customer journey can fork through online and print advertising, website visits and mailers, newsletters, reviews, ratings, public relations placements and much more. SAS experts feel that CDPs that juxtapose deep customer insights with customer experience against allocated marketing spend will convey enormous competitive advantage to organizations.
SAS’ methods of delivering customer journey activation include the following:
- A comprehensive, omnichannel customer engagement suite powered by a real-time decision engine, AI and analytics
- Modular, flexible deployment options that construct workflows, campaigns and journeys across a single interface
- Embedded AI support for optimized testing and recommendations that maximize marketing investment
Furthermore, SAS Customer Intelligence 360 is calibrated with the knowledge that these insights will ultimately be based in first party data in the wake of data deprecation.
“Marketers need a CDP that can trace the customer’s journey from multiple touchpoints and multiple channels, while prioritizing first party data from inside and outside the cloud,” added Moran. “Now, we can embed channel specific campaigns into a larger customer journey to create consistent and compelling customer experiences that usher leads through the sales funnel. We feel our advanced integration makes marketers more efficient, more effective and ready for the post-data deprecation future.”
For further analyst perspectives or to learn more about SAS Customer Intelligence 360, visit https://www.sas.com/en_us/solutions/customer-intelligence.html.
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