Fulfillment for eCommerce is a central part of your eCommerce sales chain helping you deliver your products to customers. Basically, e-Commerce fulfillment is a comprehensive process that involves activities from taking orders to documenting, picking, packaging, and finally shipping goods through globally recognized third party logistics.
To put it simply, initially, while most online retail houses used to store inventory while packing boxes in their workshops like garages, etc., as they grew with millions of customers worldwide, they considered shifting their order fulfillment to third parties. logistics company or 3PL.
Predictable and accurate consistency and uniformity of order fulfillment is the key to success to keep customers happy, get positive reviews and multiply the market. A professionally planned and managed eCommerce fulfillment not only saves you money, time but also helps your online retail business project operate seamlessly with increased market reach.
To make this monumental project a success, working with a dedicated eCommerce fulfillment service provider should be your first priority helping to keep your business alive and agile. Here we will discuss the four basic elements of the e-commerce fulfillment process:
Having inventory on hand is critical to fulfilling orders that come through your retail business partners. When receiving pallets, goods are documented, recorded in inventory, stored on shelves and other types of storage units. Since you are equipped with professional fulfillment for eCommerce partners, maintaining inventory is critical to taking care of order fulfillment from your trusted partners.
Inventory storage, widely known as warehousing, involves the effective organization and storage of shipments, which your outsourcing partner must do well. To carry out your larger online operations successfully, the finishing point must have a large-scale storage arrangement combined with bins, shelving, high-tech mobile shelving systems and pallets.
Proper inventory holding is essential to keep merchandise safe, protected, which offers higher visibility to understand what is available in stock or for execution of temporary orders to be completed. This helps in maintaining high-class integration between the retail store and its 3L partners.
As orders keep coming in, they need to be processed at the same speed. This processing job involves 3 important steps including picking, packing and preparing it for shipping to the customer. Any material packaged and ready to ship must be accompanied by a slip explaining the warehouse location, quantities other than instructions such as the type of packaging material used including box, tack bag, packing tape, bubble shipper, bubble wrap – or use special packaging that reaches the end customer within undamaged condition. Finally, a shipping label should be affixed to the package.
As soon as the order processing and labeling is complete, it needs to be shipped. This shipping process usually includes a global courier company like UPS Store, DHL service or equivalent and once shipped, the retail store will send tracking info which can be shared evenly with the customer thus enabling them to track their shipment.
When a customer returns an order, they are sent directly to fulfillment for an eCommerce service provider or retail point where it needs to be evaluated. Based on the cause of the return, the quality of the goods, and the return policy of the retainer company, the goods can be restocked as inventory that can be obtained or disposed of due to damage.